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Clinic Tools Pte Ltd can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We can over free shippign for purchase in ID and SG region, you can email us for detail of cost for shipping before order.

INTERNATIONAL DELIVERIES
We ship all over the world FREE! Your item will be carefully packed and shipped via Pos Indonesia (international shipping times vary). Please let us know if an alternate shipping method is preferred, or if you would like tracking with this item.

All orders are shipped with delivery confirmation.
Shipping fees are not refundable under any circumstance.
Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
International Shipping Information is available upon request.
We recommend using Pos Indonesia for international orders to gives your FREE delivery, however UPS is more reliable. Pos Indonesia however, will not grant you a tracking code for international shipments.
If you not use our local cargo, Clinic Tools are delivered internationally via UPS, DHL or FedEx and other certified international couriers. A signature will be required upon delivery. In stock products are usually delivered within 3-7 working days.

International delivery zones
Delivery Zone 1

This includes the following countries

- Belgium
- Guernsey
- Netherlands
- Isle of Man
- Jersey
- Luxumbourg
- Republic of Ireland

Delivery Zone 2

This includes the following countries

- France
- Germany

Delivery Zone 3

This includes the following countries

- Austria
- Denmark
- Finland
- Italy
- Portugal
- San Marino
- Spain
- Sweden


Delivery Zone 4

This includes the following countries

- Andorra
- Bulgaria
- Cyprus
- Czech Republic
- Estonia
- Greece
- Hungary
- Latvia
- Lithuania
- Malta
- Monaco
- Poland
- Romania
- Slovakia
- Slovenia


Delivery Zone 5

This includes the following countries

- Albania
- Belarus
- Bosnia and Herzegovina
- Croatia
- Faroe Islands
- Gibraltar
- Greenland
- Iceland
- Liechtenstein
- Macedonia
- Norway
- Republic of Moldova
- Russia
- Serbia and Montenegro
- Switzerland
- Turkey
- Ukraine

Delivery Zone 6

This includes the following country

- USA


Delivery Zone 7

This includes the following countries

- Canada
- Mexico


Delivery Zone 8

This includes the following countries

- Australia
- China
- Hong Kong
- India
- Japan
- Macau
- Malaysia
- Philippines
- Singapore
- South Korea
- Taiwan
- Thailand
- United Arab Emirates
- Vietnam


Delivery Zone 9

This includes the following countries

- Bahrain
- Brunei Darussalam
- Jordan
- Kuwait
- New Zealand
- Oman
- Qatar
- Saudi Arabia
- Solomon Islands
- South Africa
- Yemen


Delivery Zone 10

This includes the following countries

- Algeria
- American Samoa
- Angola
- Anguilla
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Azerbaijan
- Bahamas
- Bangladesh
- Barbados
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Botswana
- Brazil
- Burkina Faso
- Burundiu
- Cambodia
- Cameroon
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- Colombia
- Comoros
- Congo
- Cook Islands
- Costa Rica
- Cote d'lvoirre (Ivory Coast)
- Cuba
- Democratic Republic of Congo
- Djibouti
- Dominica
- Dominican Republic
- East Timor
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Ethiopia
- Falkland Islands
- Fiji
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Ghana
- Grenada
- Guadeloupe
- Guatemala
- GuHam
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Iraq
- Israel
- Jamaica
- Kazakhstan
- Kenya
- Kiribati
- Kyrgyzstan
- Laos
- Lesotho
- Liberia
- Madagascar
- Malawi
- Maldives
- Mali
- Marshall Islands
- Martinique
- Mauritania
- Mauritus
- Micronesia
- Mongolia
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nauru
- Nepal
- New Caledonia
- Nicargua
- Niger
- Nigeria
- Niue
- Pakistan
- Palau
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Puerto Rico
- Reunion
- Rwanda
- Saint Kitss and Nevis
- Sait Lucia
- Saint Vincent-Grenadines
- Samoa
- Sao Tome and Principe
- Senegal
- Seychelles
- Sierra Leone
- Somalia
- Sri Lanka
- Sudan
- Suriname
- Swaziland
- Syrian Arab Republic
- Tajikistan
- Tanzania
- Togo
- Tonga
- Trinidad & Tabago
- Tunisia
- Turks and Caicos
- Tuvalu
- Uganda
- United States Virgin Islands
- Uruguay
- Uzbekistan
- Vanuatu
- Venezuela
- Zambia
- Zimbabwe

RETURNS

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you are unhappy, we are unhappy! We offer full refunds (shipping excluded) or exchanges without the hassle of writing to us. If you are disappointed with your purchase, please just send it back within one week of you receiving it. Please follow this link first: Orders and Returns

Returns will be accepted only if the return is sent within 30 days of the delivery confirmation date.
A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.
Items on clearance can not be returned or exchanged.
To return your purchase by post complete our returns form stating whether you would like a refund, exchange or have a warranty issue. Please provide us with details of why you wish to return your purchase, as your input is invaluable to us when reviewing the products we stock.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals and accessories).

Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and the returns form to:

Clinic Tools Pte Ltd - Jakarta
Jl. Letjen. S. Parman No.118-119
West Jakarta 11480

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